- Log in to your account and click on your profile icon in the top right corner.
- "My Bets" or "Bet History" Go to the menu — here you can see the date, match name, stake amount, odds, and outcome for each bet.
- To view your transaction history (deposits, withdrawals, bonuses) "Transaction History" or "Transaction History" Go to section.
- Use the filters to search records by specific date, type, or status (Won/Lost/Pending).
- Pre-match single bet: Shortly after the match ends, typically Within 5–15 minutes within.
- Live Bets: Right after the event is settled, on average Within 2–10 minutes।
- Accumulator / Parlay Bets: After all legs are settled Within 30 minutes within.
- Special event bets (tournament winner, etc.): After the event officially concludes, 24-hour within.
- Eligibility: Most tournaments are open to all registered members. Some special tournaments may require a minimum deposit or a set number of bets to qualify.
- Points system: Points are earned on every bet placed in eligible markets. Bigger bets earn more points.
- Leaderboard: Rankings update in real time. Check the current tournament scoreboard under the "Promotions" section in your profile.
- Prize distribution: After Tournament End 72-hour winners receive cash bonus or free bet credits directly to their account.
- Tie: If points are tied, the player who earned them first ranks higher.
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- Video Slots (5+ Reels): Diverse themes, free spins, bonus rounds, and multipliers — the most popular category. RTP typically ranges from 95%–97%.
- Progressive jackpot slots: The prize pool keeps growing — sometimes reaching crores of BDT. The risk is higher, but so is the reward.
- Megaways & Infini-Reel: Millions of ways to win on every spin — a favourite among experienced players.
- Cancelled Before Match Start: The full stake is refunded. In an accumulator, that leg is counted as 1.00 odds.
- Abandoned mid-match before the scheduled time: If sufficient play has occurred (generally 50%+ of scheduled overs in cricket), the result is determined by the D/L method. Otherwise, a refund is issued.
- Cancelled after the scheduled time: Results are determined based on official outcomes.
- Refund timeframe: of announcement 24-hour is returned to your account.
- One Person, One Account: No more than one account may be opened per person — regardless of shared mobile number or national ID.
- Same household / same device: Different individuals may open separate accounts using their own mobile number, email, and ID. Running two accounts from the same device is permitted if they belong to different people.
- Consequences of Violations: If a person is found to hold multiple accounts, both accounts will be permanently closed and the balance may be forfeited.
- If you're suspicious: Ask our support team before opening an account — stay safe.
- 256-bit SSL Encryption: Every connection to our website is encrypted — the same technology used by banks. No third party can access your data.
- Payment details not stored: Your bKash or Nagad PIN is never stored on our servers — every transaction goes directly through the payment gateway.
- Two-factor authentication (2FA): An OTP is required when logging in from a new device or making large withdrawals.
- No selling your data to third parties: Hay Bagi never shares your personal information with advertisers or third-party companies.
- Suspicious activity tracking: If any unusual login or transaction is detected, you'll be notified immediately via SMS/email.